Customer Service

If there is a technical problem of any type, please fill out our Customer Service Request form below and some will contact you.

Customer Service is available: Monday through Friday 9 am – 5 pm EST, excluding U.S. Holidays 

Try and plan ahead so that we can help during our working hours. If necessary we can arrange a TeamViewer Session (see TeamViewer information below).

Customer Service Request Form

Fill out my online form.

Contact Us

For General NeuroGuide Software Issues Contact:

Seid (Sid) Vehabovic at: 727-657-4349

For General NeuroGuide Issues or Sales Quotes Contact:

Emin Eralp at: 727-434-5748

For NeuroGuide Security Key, DVD and/or Software Issues Contact:

Rebecca Walker at: 727-804-3596

For Automatic Clinical Report (ACR) and/or NeuroLink Issues contact:

Seid (Sid) Vehabovic at: 727-657-4349

Emin Eralp at: 727-434-5748

For NeuroStat and/or NeuroBatch Issues contact:

Duane North at: 727-459-9845

Emin Eralp at: 727-434-5748

TeamViewer

If you do not have TeamViewer installed on the computer in question, use the link below to download the free version of TeamViewer and select the Basic Installation option: 

https://www.teamviewer.com

After you have TeamViewer installed on the computer in question…. email qeeg@appliedneuroscience.com your TeamViewer ID and Password; include a few date(s) & times you can be available, along with a screen shot of any error message and/or a brief description of the problem.

When we receive said email we will enter your Name and TeamViewer ID and Password into our TeamViewer contacts so we will be ready to do a TeamViewer session with you at the scheduled time.  Having your TeamViewer information saved in our TeamViewer contacts list comes in handy if we have to restart the computer during a TeamViewer session or later down the line if you need additional customer service via a TeamViewer.