Customer Service

If there is a technical problem of any type, please fill out our Customer Service Request form below and some will contact you.

Customer Service is available: Monday through Friday 9 am – 5 pm EST, excluding U.S. Holidays 

Try and plan ahead so that we can help during our working hours. If necessary we can arrange a TeamViewer Session (see TeamViewer information below).

Customer Service Request Form

Fill out my online form.

Contact Us

For General NeuroGuide Software Issues, NeuroGuide Security Key or Sales Quotes Contact:

[email protected] (which is monitored by 4 people)

For NeuroGuide Security Key, DVD Software Issues and/or Sales Quotes Contact:

Rebecca Walker at: 727-804-3596

For Automatic Clinical Report (ACR),  NeuroLink Issues and/or Sales Quotes Contac:

Seid (Sid) Vehabovic at: 727-657-4349

For NeuroStat,  NeuroBatch and/or NaviStat Issues contact:

Duane North at: [email protected] or 727-459-9845


If you do not have TeamViewer installed on the computer in question, use the link below to download the free version of TeamViewer and select the Basic Installation option:

After you have TeamViewer installed on the computer in question…. email [email protected] your TeamViewer ID and Password; include a few date(s) & times you can be available, along with a screen shot of any error message and/or a brief description of the problem.

When we receive said email we will enter your Name and TeamViewer ID and Password into our TeamViewer contacts so we will be ready to do a TeamViewer session with you at the scheduled time.  Having your TeamViewer information saved in our TeamViewer contacts list comes in handy if we have to restart the computer during a TeamViewer session or later down the line if you need additional customer service via a TeamViewer.